Microsoft Dynamics 365 is a new suite of ERP and Microsoft CRM solutions encompassed in cloud service which lets integration of modular approach to buy and use the business applications. Microsoft Dynamics 365 has replaced the Microsoft CRM Dynamics online. It comes the ERP software and some of the recent Microsoft acquisitions into purpose built modules like:
- Field Service
- Project Service
- Customer Service
These seven modules listed above provide the business the end to end range of applications and means so that you don’t need to get in and out of various applications frequently. Previously, this took place by navigating in and out of many apps like financial software, CRM, stock, and inventory software etc. but now everything can be done and accomplished in one unified experience. What is even better is that by utilizing a modular method where each user is assigned an access to only those modules which matter to them and making sure at the same time that the end to end customer journey is focused and centralized in order to prevent duplications, errors, and wasted time.
One of the significant impacts of Microsoft Dynamics 365 is the new user interface or the UI which integrates the Microsoft Dynamics 365 applications which makes sure that each and every module is accessible in the same place with the similar user experience and the user centric design. It is fortunate to observe that Microsoft focusing on the UX Design and valuing the importance of UN in the applications of today’s time, not solely for the customers but for the businesses as well. The better part is that Microsoft Dynamics 365 UI can integrate perfectly with Office 365 and the Office 365 Launcher, making it easier to go between Dynamics 365 applications and Office 365 applications like your email etc.
Microsoft Dynamics 365 is an ERP or Enterprise Resource Planning solution with two distinct kinds or flavors:
- Microsoft Dynamics 365 Business Central which is a new cloud version which is based on Microsoft Dynamics NAV which was known as Navision at some point of time.
- The second level is the Microsoft Dynamics 365 Finance and Operations based on Microsoft AX which was referred to as Axapta at some point of time.
Secondly, Microsoft Dynamics 365 is also a CRM or Customer Relationship Management tool or a Customer Engagement Plan which helps in the way you interact and work with your customers. There are many different modules available with the CRM platform and these encompass the Microsoft Dynamics 365 Sales Enterprise and Microsoft Dynamics 365 Sales Professional. The former is newer than the latter. Microsoft Dynamics 365 includes all of these aspects, so we need to be precise in what you need and discussing with the clients, co-workers and customers.
Microsoft Dynamics 365 Business Central is composed of two options
- The first one is the Essentials which is deemed the Finance module and encompasses the GL, customers or vendors, chart of accounts, AR or AP, a tad but amount of inventory etc.
- The Premium option of the Business Central comes with both the Finance module and the Operations model which is the service and manufacturing and service components.